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Showing posts with label delays. Show all posts
Showing posts with label delays. Show all posts

Thursday, 6 November 2014

Latest ATI Shipment Delay and ETA

Following recent changes in ATI's international sales policies, we utilised the services of a new service provider to ship the latest ATI shipment to us.
Due to unforseen circumstances, the shipment has been delayed several weeks longer than anticipated and we apologise to all our customers for this. This is not the service that is expected of us, nor what we want to provide to our customers.
Fortunately, the problem areas have been identified and we do not forsee such delays with future shipments.
We have been promised to receive the cargo wthin the next few days. We will receive and start despatching the goods as soon as possible thereafter.
We apologise for these delays and assure you of our ongoing commitment to providing our customers with the very best service possible in our very unique and ever changing industry.
Click here for info about ATI products.
Please do not hesitate to contact us on 021 555 3858 or sales@gicombatsupplies.co.za with any questions or queries.
At your service,
The GICS Team

Wednesday, 14 March 2012

Delays of Airsoft Shipments

Dear GICS Customers, 

Due to recent changes in both airline and Customs regulations and procedures, we have experienced delays with several airsoft shipments.

We have finally managed to overcome the language barrier and identify and remedy the situation.

As a result, we are pleased to announce that all our incoming shipments are scheduled to be shipped by air before the weekend.

We apologise for the inconvenience caused and assure you that we have and continue to do everything possible to ensure the quick and swift delivery of stock and outstanding orders as possible.

It does not benefit us in any way to delay shipments and it frustrates us and much as it frustrates our customers.

On a more positive note, now that we have gone through the process and are up to speed with the new requirements, future shipments should not experience the same delays.

We thank you for your patience and understanding in this regard.

At your service, 
The GICS Team  

Email. retail@gicombatsupplies.co.za
Website. www.gicombatsupplies.co.za